Ritualise.co — Returns & Refunds Policy

Last updated: September 2026

By placing an order on Ritualise.co, the customer (“you”) agrees to the following Returns and Refunds Policy. This policy forms part of the Terms and Conditions of Sale.

Shipping, delivery, tracking, address-related issues and shipping-related refund exclusions are governed separately by our Shipping & Delivery Policy.

1. Returns and Refunds

Ritualise.co offers a 30-day return period beginning on the date the order is delivered, subject to the conditions below.

1.1 Change-of-Mind Returns

For health, hygiene and product-safety reasons, Ritualise supplements may only be returned for change-of-mind purposes if they remain unused, unopened and with their original safety seal intact.

Once a pouch, container, safety seal or other protective packaging has been opened or broken, the product is no longer eligible for a change-of-mind return because ingestible products cannot safely be resold.

This restriction does not affect your statutory rights where a product is faulty, damaged, incorrect, misdescribed or otherwise not in conformity with the contract.

To qualify for a change-of-mind return:

• The product must be unused, unopened and in its original packaging.

• The original safety seal must remain intact.

• A receipt or proof of purchase is required.

• The return must be authorised in advance.

• The customer is responsible for return shipping costs, except where otherwise required by applicable law.

Unauthorised returns may be refused.

1.2 Inspection

Returned items under Ritualise.co's voluntary return policy are inspected upon arrival.

A refund under the voluntary return policy will be issued only once the return has been received and the applicable return conditions have been verified.

Statutory cancellations and statutory remedies are processed separately in accordance with applicable law and Section 4.

Priority Processing fees and additional premium shipping charges are non-refundable except where otherwise required by law.

1.3 Damaged, Incorrect or Missing Products

Ritualise.co may request reasonable photographic, video or other supporting evidence when investigating claims relating to damaged, incorrect or missing products.

Customers should not consume any supplement if the pouch, container, tamper seal or safety seal arrives damaged, punctured, broken or otherwise compromised.

Please retain the affected product and its original packaging while the claim is being investigated.

Evidence requests are intended to assist us in investigating a claim and do not limit any statutory consumer rights.

1.4 90-Day Ritualise Satisfaction Guarantee

Certain Ritualise products are covered by our voluntary 90-Day Satisfaction Guarantee where this guarantee is displayed on the product page at the time of purchase.

The 90-day guarantee period begins on the date the order is delivered.

To make a claim under the 90-Day Satisfaction Guarantee, the customer must contact Ritualise.co and initiate the guarantee claim no later than 90 calendar days after the delivery date.

Claims initiated after the 90-day period may not be eligible under the voluntary guarantee.

Return of All Original Pouches

To qualify for the 90-Day Satisfaction Guarantee, all pouches supplied as part of the original order must be returned to Ritualise.co.

This includes:

• Unopened pouches

• Partially used pouches

• Completely empty pouches

For example, if the original order contained five pouches, all five original pouches must be returned, even if some or all of them have been fully consumed.

Customers should therefore retain all original Ritualise pouches until the 90-day guarantee period has expired.

If one or more pouches from the original order are not returned, Ritualise.co reserves the right to refuse a claim made specifically under the voluntary 90-Day Satisfaction Guarantee.

14-Day Return Period

Once the customer has initiated an eligible 90-Day Satisfaction Guarantee claim and received the applicable return instructions, the customer has 14 calendar days to dispatch the required products back to Ritualise.co.

The customer is responsible for arranging and paying all return shipping costs associated with a claim under the 90-Day Satisfaction Guarantee.

We recommend using a trackable shipping service and retaining proof of postage until the claim has been completed.

Failure to dispatch the required products within the 14-day return period may result in the guarantee claim being refused.

Inspection Period

Once the returned products have been received by Ritualise.co, we may take up to 14 calendar days to inspect and verify the return.

This inspection may include confirming:

• That all pouches from the original order have been returned

• That the returned pouches correspond to the original order

• That the requirements of the 90-Day Satisfaction Guarantee have been met

Refund Processing

Following successful inspection and approval of the guarantee claim, Ritualise.co may take up to a further 14 calendar days to initiate the refund.

Where available, the customer may choose between:

• Store credit issued by Ritualise.co, or

• A refund to the original payment method

Once a refund to the original payment method has been initiated by Ritualise.co, additional processing time may be required before the funds appear in the customer's account.

These additional processing times are controlled by the customer's bank, card issuer or payment provider and are outside Ritualise.co's control.

The time taken by a bank or payment provider to credit the funds to the customer's account is therefore not included in Ritualise.co's 14-day refund initiation period.

For clarity, the 90-Day Satisfaction Guarantee process operates as follows:

1. The customer must initiate the claim within 90 calendar days of delivery.

2. Once the return process has been initiated, the customer has 14 calendar days to dispatch all original pouches at their own expense.

3. After Ritualise.co receives the return, Ritualise.co has up to 14 calendar days to inspect it.

4. Once the claim has been approved following inspection, Ritualise.co has up to a further 14 calendar days to initiate the refund or store credit.

5. If a refund to the original payment method is selected, additional banking or payment-provider processing time may apply before the funds appear in the customer's account.

The 90-Day Satisfaction Guarantee is a voluntary commercial guarantee offered in addition to the customer's statutory rights.

It does not limit or replace any rights relating to faulty, damaged, incorrect or misdescribed goods.

2. Return and Refund Exclusions

The following exclusions apply to Ritualise.co's voluntary return and refund policies, subject at all times to applicable statutory consumer rights.

The following are not eligible for standard change-of-mind returns:

• Supplements that have been opened or used

• Products with a broken or removed health, hygiene, tamper or safety seal

• Items not returned in their original packaging where original packaging is required for the return

• Items returned without prior authorisation

• Items damaged due to misuse

• Gift cards

Shipping-related exclusions, including incorrect or incomplete addresses, Standard Shipping, lost or delayed parcels and orders marked as “Delivered”, are governed by our Shipping & Delivery Policy.

Promotional products, discounted products, bundles and multi-packs remain subject to applicable statutory consumer rights.

For ordinary change-of-mind returns, only eligible unopened and sealed supplement products may be returned.

Products covered by the separate 90-Day Satisfaction Guarantee are governed by Section 1.4, including the requirement to return all pouches from the original order, even where they are partially used or empty.

3. Exchanges

Ritualise.co replaces defective or incorrect items at no additional cost once the issue has been verified with reasonable supporting evidence.

For changes of mind, customers must request a return in accordance with Section 1.

Nothing in this section limits applicable statutory consumer rights.

4. UK and European Consumer Cancellation Rights

Subject to applicable legal exceptions, customers in the United Kingdom and, where applicable, the European Union have a statutory right to cancel certain online purchases within 14 days of receiving their order without giving a reason.

For ingestible supplements, this cancellation right may not apply to individual products once a health, hygiene, tamper or safety seal has been broken and the product is no longer suitable for return for health or hygiene reasons.

Where a statutory cancellation right applies, the customer must notify Ritualise.co of their decision to cancel within the applicable cancellation period.

After notifying Ritualise.co of the cancellation, the customer must return the eligible goods within the period required by applicable law, generally within 14 days.

The customer is responsible for the direct cost of returning goods where permitted by applicable law and where the customer was informed of this responsibility before purchase.

Where a statutory cancellation is valid, Ritualise.co will refund the amount required by applicable law, including the cost of the least expensive standard delivery option offered for the original order.

Additional costs resulting from the customer's choice of premium, expedited, priority or other enhanced delivery services are not required to be refunded beyond the equivalent standard delivery cost.

Where required by applicable law, refunds will be processed without undue delay and within the applicable statutory deadline.

For UK statutory cancellations involving returned goods, this is generally no later than 14 days after Ritualise.co receives the returned goods or receives evidence that the customer has sent them back, whichever occurs first.

Statutory refunds will be made using the original payment method unless the customer expressly agrees to another method.

The voluntary 30-Day Return Policy and the 90-Day Ritualise Satisfaction Guarantee provide additional rights and do not replace, restrict or reduce any mandatory statutory consumer rights.

5. Refund Processing Time

For standard approved refunds outside the 90-Day Satisfaction Guarantee and statutory cancellation procedure, refunds may take approximately 3–15 business days to appear on the customer's original payment method after the refund has been issued, depending on the customer's bank or payment provider.

Refunds made under the 90-Day Satisfaction Guarantee are subject to the separate inspection and processing timeline set out in Section 1.4.

Statutory cancellation refunds are subject to the applicable rules described in Section 4.

Shipping-related refund exclusions and the carrier-loss investigation process are governed by our Shipping & Delivery Policy.

Nothing in this section limits any mandatory statutory consumer rights.

6. Contact

For any questions or support regarding returns, refunds or the 90-Day Satisfaction Guarantee, customers must contact Ritualise.co via the contact form available on the website.

Typical response time is 24–48 hours.