Ritualise.co — Privacy Policy

Last updated: September 2026

This Privacy Policy describes how Celestial Scale Group LLC, trading as Ritualise.co (“Ritualise”, “we”, “us” or “our”) collects, uses, stores, shares and otherwise processes personal information when you visit Ritualise.co, purchase products, create an account, subscribe to communications or recurring orders, contact us, submit content, interact with our advertisements or otherwise use our website and related services (collectively, the “Services”).

For the purposes of applicable data protection laws, Celestial Scale Group LLC is the controller of personal information described in this Privacy Policy unless otherwise stated.

Celestial Scale Group LLC
Trading as Ritualise.co
30 N Gould St #65902
Sheridan, WY 82801
United States

Email: contact@ritualise.co

Please read this Privacy Policy carefully to understand how we process your personal information and the choices that may be available to you.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Ritualise.

1.1 Information You Provide Directly

You may provide us with information including:

• Your first and last name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account information

• Login credentials

• Marketing preferences

• Customer-service communications

• Return and refund information

• Guarantee claim information

• Subscription information

• Reviews and testimonials

• Photographs, videos and other media

• Comments and other user-generated content

• Any other information you voluntarily provide to us

1.2 Order and Transaction Information

When you make a purchase, we may process information relating to:

• Products purchased

• Order value

• Discounts and promotional offers

• Billing and shipping information

• Order history

• Returns

• Exchanges

• Refunds

• Guarantee claims

• Subscription orders

• Payment status

• Fulfilment and delivery information

• Fraud-prevention information

We generally do not directly store complete payment-card details.

Payment information is processed by payment providers available through Shopify Payments, PayPal and other payment methods that may be made available at checkout.

1.3 Account Information

If customer accounts are available and you create one, we may process:

• Name

• Email address

• Telephone number

• Address information

• Login and account identifiers

• Order history

• Saved preferences

• Subscription details

• Other account-related information

1.4 Shopping and Browsing Information

We may collect information about how you use Ritualise.co, including:

• Products viewed

• Pages visited

• Products added to or removed from your cart

• Checkout activity

• Purchases

• Wishlist activity where available

• Referral source

• Searches

• Links clicked

• Advertising interactions

• Email interactions

• Approximate location derived from IP address

• Date and time of visits

• Website navigation and engagement

1.5 Device and Technical Information

We and our technology providers may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Device identifiers

• Network information

• Cookie identifiers

• Advertising identifiers

• Session information

• Website interaction information

• Technical logs

• Similar electronic identifiers

2. HEALTH AND OTHER SENSITIVE INFORMATION

Ritualise does not currently operate a medical questionnaire, symptom checker, diagnostic assessment or health-profile quiz as part of the standard purchasing process.

However, customers may voluntarily disclose information about themselves when contacting us or submitting reviews, testimonials or other content.

For example, a customer may choose to mention:

• A health condition

• Symptoms

• Medication

• Allergies

• Pregnancy

• Personal health experiences

• Other health-related information

Health information may be considered sensitive or “special category” personal information under certain privacy laws.

Please provide only information that is reasonably necessary for your enquiry.

Where you voluntarily provide sensitive information to us, we will process it only where permitted by applicable law and for purposes reasonably connected with your communication, request, safety, legal obligations or other permitted purposes.

Where applicable law requires a specific form of consent or another additional legal condition before we can process or further use sensitive information, we will apply that requirement.

We do not intentionally use private health information submitted to customer support to create advertising profiles about identifiable individuals unless legally permitted and any required permissions have been obtained.

3. REVIEWS, TESTIMONIALS AND USER-GENERATED CONTENT

Our Services may allow customers to submit:

• Product reviews

• Testimonials

• Written comments

• Photographs

• Videos

• Before-and-after materials

• Product experiences

• Social-media content

• Other text or media

We currently use Vitals and may use other review or user-generated-content providers to facilitate these features.

Content submitted to a public review area may become publicly visible.

Submitted reviews, photographs, videos, testimonials and other content may also be used by Ritualise in accordance with our Terms of Service, including for promotional, advertising, commercial and marketing purposes.

No compensation is owed for submitted content except where Ritualise has expressly agreed otherwise in writing.

The rights granted to Ritualise in submitted content are described more fully in our Terms of Service.

Where submitted content contains sensitive personal information, including information about health, any processing or reuse remains subject to applicable privacy law.

Where additional permission is legally required for a particular use, Ritualise may request that permission before making that use.

4. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information from several sources.

4.1 Directly From You

We collect information when you:

• Make a purchase

• Create an account

• Subscribe to marketing

• Join a subscription programme

• Contact customer support

• Submit a return or guarantee claim

• Post a review

• Submit photographs or videos

• Complete a form

• Interact with our Services

4.2 Automatically

We may collect information automatically through technologies including:

• Cookies

• Pixels

• Tags

• Web beacons

• Software development kits

• Local storage

• Server logs

• APIs

• Similar technologies

4.3 From Service Providers and Partners

We may receive information from third parties including:

• Shopify

• Payment processors

• PayPal

• Marketing platforms

• Klaviyo

• Shopify Email

• Review platforms such as Vitals

• Subscription providers

• Analytics providers

• Advertising platforms

• Fraud-prevention providers

• Shipping and fulfilment partners

• Customer-support providers

• Technology and infrastructure providers

• Social-media platforms

• Other service providers used to operate Ritualise.co

4.4 From Advertising Platforms

We may receive information about interactions with our advertising through platforms including, where used:

• Meta / Facebook / Instagram

• Google

• TikTok

• Microsoft / Bing

• Pinterest

• Snapchat

• Shopify

• Other advertising, analytics, attribution or marketing platforms that we may use from time to time

5. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

5.1 Providing Products and Services

We use information to:

• Process orders

• Process payments

• Confirm transactions

• Fulfil orders

• Arrange delivery

• Provide tracking

• Manage customer accounts

• Manage subscriptions

• Process returns and exchanges

• Administer refunds

• Administer guarantees

• Provide customer support

• Communicate about an order or account

5.2 Customer Service

We use information to:

• Respond to enquiries

• Investigate problems

• Resolve complaints

• Verify orders

• Investigate delivery issues

• Process returns and guarantee claims

• Improve customer service

5.3 Marketing and Advertising

Subject to applicable law, we may use personal information to:

• Send promotional emails

• Send promotional SMS or similar communications

• Display advertisements

• Measure advertising performance

• Create advertising audiences

• Suppress existing customers from certain campaigns

• Retarget website visitors

• Personalise advertisements

• Understand advertising attribution

• Recommend products

• Measure campaign effectiveness

Marketing may be carried out through platforms such as Shopify Email, Klaviyo and advertising platforms described in this Privacy Policy.

You may opt out of promotional email communications at any time by using the unsubscribe link included in those communications.

Where promotional SMS or similar messaging is offered, you may withdraw from those communications using the opt-out method provided in the message or by contacting us.

Transactional communications relating to orders, accounts, subscriptions, safety, refunds or customer service may still be sent after you opt out of promotional marketing.

5.4 Analytics and Improvement

We may use information to:

• Understand how visitors use our website

• Measure website performance

• Improve navigation

• Identify technical problems

• Improve product pages

• Analyse conversion rates

• Analyse customer behaviour

• Improve marketing

• Develop products and Services

• Improve the overall customer experience

5.5 Personalisation

We may use information about your interactions with Ritualise to personalise:

• Website content

• Product recommendations

• Emails

• Offers

• Advertising

• Customer experiences

5.6 Security and Fraud Prevention

We may use personal information to:

• Detect fraud

• Prevent unauthorised transactions

• Protect customer accounts

• Investigate suspicious activity

• Prevent abuse of promotional offers

• Prevent abuse of returns or guarantees

• Protect our website and systems

• Enforce our Terms of Service

5.7 Legal and Regulatory Purposes

We may process information where necessary to:

• Comply with applicable laws

• Maintain accounting and tax records

• Respond to lawful requests

• Establish or defend legal claims

• Enforce agreements

• Protect customers

• Protect Ritualise

• Cooperate with regulators, courts or competent authorities where legally required

6. LEGAL BASES FOR PROCESSING

Where laws such as the UK GDPR or European GDPR apply, we rely on one or more lawful bases depending on the processing activity.

Contract

We process information where necessary to:

• Process your order

• Take payment

• Deliver products

• Manage subscriptions

• Handle returns

• Provide customer service relating to a purchase

• Perform our obligations to you

Consent

Where required, we may rely on your consent for activities including:

• Promotional communications

• Non-essential cookies

• Certain advertising technologies

• Certain uses of sensitive personal information

• Other activities where applicable law requires consent

You may withdraw consent at any time, subject to applicable law.

Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

Legitimate Interests

Where permitted, we may process information where necessary for our legitimate business interests, including:

• Operating our business

• Providing customer service

• Improving our Services

• Preventing fraud

• Protecting our systems

• Understanding business performance

• Conducting appropriate analytics

• Protecting our legal rights

We consider the potential impact on individuals before relying on legitimate interests.

Legal Obligations

We may process information where necessary to comply with legal obligations relating to areas such as:

• Tax

• Accounting

• Consumer law

• Fraud prevention

• Regulatory compliance

• Legal proceedings

7. COOKIES AND TRACKING TECHNOLOGIES

Ritualise.co uses cookies and similar technologies.

These technologies may include:

• Cookies

• Pixels

• Tags

• Web beacons

• APIs

• SDKs

• Local storage

• Advertising identifiers

7.1 Essential Technologies

Some technologies are necessary for functions such as:

• Shopping carts

• Checkout

• Payment

• Security

• Account access

• Fraud prevention

• Website functionality

7.2 Analytics Technologies

Analytics technologies help us understand:

• Site traffic

• Customer journeys

• Page performance

• Conversion activity

• Website usage

7.3 Advertising Technologies

Advertising technologies may be used to:

• Measure advertisements

• Attribute purchases

• Create audiences

• Retarget visitors

• Personalise advertising

• Measure campaign performance

Depending on our current advertising activity, these technologies may be provided by companies such as:

• Meta

• Google

• TikTok

• Microsoft

• Pinterest

• Snapchat

• Shopify

• Other advertising and analytics providers

7.4 Cookie Choices

Ritualise uses Shopify's customer privacy tools to manage cookie and privacy choices in supported regions.

Depending on your location, you may be presented with controls allowing you to accept, reject or manage certain non-essential tracking technologies.

You may also be able to change your preferences through privacy or cookie controls available on Ritualise.co.

Browser settings may also allow you to block or delete cookies, although doing so can affect certain website functionality.

8. EMAIL AND SMS MARKETING

We use Shopify Email and Klaviyo, and may use additional marketing providers in the future, to manage marketing communications.

Where legally permitted, we may send:

• Product announcements

• Offers

• Educational content

• Abandoned-cart communications

• Browse-related communications

• Promotional campaigns

• Restock notifications

• Other marketing communications

We may also use telephone numbers for:

• Delivery purposes

• Order support

• Customer support

• Transactional communications

• Promotional SMS or similar marketing where permitted

You can unsubscribe from promotional email communications through the unsubscribe link contained in the email.

Promotional SMS communications will include an appropriate opt-out method where required.

Opting out of marketing does not prevent us from sending necessary transactional or service communications.

9. SUBSCRIPTIONS

Where Ritualise offers subscription products, a subscription service provider may process personal information necessary to:

• Create the subscription

• Manage recurring billing

• Schedule recurring orders

• Process subscription modifications

• Pause or cancel subscriptions

• Send subscription-related notifications

Subscription providers process information in accordance with their applicable contractual and privacy obligations.

10. PAYMENT PROCESSING

Payments may be processed through:

• Shopify Payments

• Payment methods and payment providers made available through Shopify Payments

• Digital wallets and local payment methods offered at checkout

• PayPal

• Other payment providers that we may make available in the future

Payment providers may independently collect and process information necessary to complete transactions, prevent fraud and comply with legal requirements.

Ritualise generally receives confirmation and transaction information rather than complete card information.

Payment providers may process information under their own privacy policies.

11. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

Categories of recipients may include:

E-Commerce Providers

Including Shopify and related infrastructure providers.

Payment Providers

Including Shopify Payments, PayPal and payment methods made available through our checkout.

Fulfilment and Shipping Providers

To process, fulfil, transport and deliver customer orders.

Marketing Providers

Including:

• Shopify Email

• Klaviyo

• Advertising platforms

• Attribution providers

• Marketing technology providers

Advertising Platforms

Including, depending on our current campaigns:

• Meta

• Google

• TikTok

• Microsoft

• Pinterest

• Snapchat

• Other advertising partners

Analytics Providers

To measure and improve website and advertising performance.

Review and UGC Providers

Including Vitals and other platforms that may enable reviews, photographs, videos or other customer content.

Subscription Providers

Where subscription functionality is offered.

IT and Infrastructure Providers

Including hosting, cloud, cybersecurity, database and technology providers.

Professional Advisers

Including accountants, attorneys, auditors, insurers and other professional advisers where necessary.

Government and Legal Authorities

Where disclosure is legally required or reasonably necessary to protect our legal rights.

12. TARGETED ADVERTISING, “SALE” AND “SHARING”

We do not sell personal information in exchange for money as part of our ordinary business operations.

However, we use advertising and analytics technologies that may disclose identifiers, device information, browsing information or advertising interaction information to advertising partners.

Under some United States state privacy laws, certain disclosures for cross-context behavioural advertising or targeted advertising may legally be defined as a “sale”, “sharing” or processing for “targeted advertising”, even where no money is exchanged.

Depending on where you live and whether the applicable law applies to Ritualise, you may have the right to opt out of such processing.

Where required by applicable law, relevant privacy choices may be available through the privacy controls provided on Ritualise.co or by contacting us at contact@ritualise.co.

We will honour legally valid privacy requests as required by applicable law.

13. PROFILING AND AUTOMATED PROCESSING

We and our service providers may use automated systems to assist with activities such as:

• Fraud detection

• Risk assessment

• Advertising

• Marketing attribution

• Personalisation

• Product recommendations

• Website analytics

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals unless permitted by applicable law and appropriate safeguards are provided.

14. PUBLIC CONTENT

If you post a review or other content to a public section of Ritualise.co, the information may be visible to:

• Other customers

• Website visitors

• Search engines

• Other third parties

Once information has been made public, third parties may copy or use it independently of Ritualise.

Please consider this before posting personal or sensitive information publicly.

Our use of submitted reviews, testimonials and media is also governed by our Terms of Service.

15. THIRD-PARTY WEBSITES AND SERVICES

Ritualise.co may contain links to third-party websites, platforms or Services.

We are not responsible for the privacy practices, security or content of third parties that we do not control.

You should review the privacy policies of third-party Services before providing personal information to them.

16. BUSINESS TRANSACTIONS

Personal information may be disclosed or transferred in connection with:

• A merger

• Acquisition

• Financing

• Reorganisation

• Sale of assets

• Sale of the business

• Bankruptcy

• Corporate restructuring

• Similar business transaction

Where required by law, appropriate safeguards or notices will be provided.

17. INTERNATIONAL DATA TRANSFERS

Celestial Scale Group LLC is based in the United States.

Ritualise operates internationally and uses service providers that may process information in different countries.

As a result, your personal information may be transferred, stored or processed outside the country in which you live, including in the United States.

Where applicable UK, EEA, Swiss or other data-protection laws require safeguards for international transfers, we may rely on recognised mechanisms such as:

• Adequacy decisions

• Standard Contractual Clauses

• UK-approved contractual safeguards

• Applicable data-transfer frameworks

• Other legally recognised safeguards

You may contact us for additional information about safeguards applicable to your personal information where required by law.

18. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal purposes.

The appropriate retention period depends on factors including:

• Whether you maintain a customer account

• Whether you have an active subscription

• Our relationship with you

• The nature of the information

• The purpose for which it was collected

• Tax and accounting requirements

• Fraud-prevention requirements

• Legal or regulatory obligations

• Dispute resolution

• Enforcement of agreements

• Establishment, exercise or defence of legal claims

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with our applicable processes and legal obligations.

19. SECURITY

We use reasonable administrative, technical and organisational safeguards designed to protect personal information.

However, no internet transmission, electronic storage system or security measure can guarantee complete security.

You are responsible for maintaining the confidentiality of any account credentials associated with Ritualise.co.

If you believe your account or personal information has been compromised, please contact us promptly.

You should avoid sending unnecessary confidential or sensitive information through insecure channels.

20. AGE RESTRICTIONS

Ritualise Services are intended for individuals aged 18 years or older.

We do not knowingly seek to collect personal information from children under 18 for the purpose of selling products or providing our Services.

If we learn that personal information has been collected from a child contrary to applicable law, we may delete it or take other appropriate action.

A parent or legal guardian who believes that a child has provided us with personal information may contact us at contact@ritualise.co.

21. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information.

These may include:

Right of Access

You may have the right to request information about personal information we process about you.

Right to Correction

You may have the right to request correction of inaccurate information.

Right to Deletion

You may have the right to request deletion of certain personal information.

Right to Restrict Processing

You may have the right to request that certain processing be restricted.

Right to Data Portability

You may have the right to receive certain information in a portable format.

Right to Object

Where applicable, you may have the right to object to certain processing based on legitimate interests.

Where applicable law provides this right, you may object at any time to the use of your personal information for direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent.

Targeted Advertising / Sale / Sharing Rights

Depending on applicable United States state law, you may have the right to opt out of:

• Sale of personal information

• Sharing of personal information

• Targeted advertising

• Certain forms of profiling

Right to Appeal

Certain jurisdictions may give you the right to appeal a decision we make regarding a privacy request.

Right to Non-Discrimination

Where applicable, we will not unlawfully discriminate against you because you exercised a privacy right.

22. EXERCISING YOUR PRIVACY RIGHTS

You may submit a privacy request by contacting:

contact@ritualise.co

You may also use privacy controls made available through Ritualise.co where applicable.

We may need to verify your identity before completing certain requests.

Verification may involve requesting information reasonably necessary to confirm that you are the person to whom the personal information relates.

Where applicable law permits authorised agents to make requests, we may require evidence demonstrating the agent's authority.

We will respond within the period required by applicable law.

Some rights are subject to exceptions and may not apply in every circumstance.

23. MARKETING PREFERENCES

You may unsubscribe from promotional emails at any time using the unsubscribe link displayed in our emails.

You may opt out of promotional SMS communications using the method provided in the relevant message.

Even after opting out of marketing, we may continue to send non-promotional communications relating to:

• Orders

• Payments

• Shipping

• Accounts

• Subscriptions

• Returns

• Refunds

• Guarantees

• Product safety

• Customer-service requests

24. PRIVACY COMPLAINTS

If you have concerns about how we process your personal information, please contact us first at:

contact@ritualise.co

We will review privacy complaints and respond as required by applicable law.

Depending on where you live, you may also have the right to complain to your local data-protection or privacy authority.

This may include, for example:

• The Information Commissioner's Office in the United Kingdom

• A relevant supervisory authority in the European Economic Area

• The Federal Data Protection and Information Commissioner in Switzerland

• An applicable United States state privacy regulator or Attorney General

Nothing in this Privacy Policy limits any right you may have to contact a competent regulator directly.

25. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect:

• Changes to our Services

• New technologies

• New service providers

• New products

• Changes to our advertising or marketing practices

• Legal or regulatory developments

• Operational changes

When we update this Privacy Policy, we will update the “Last updated” date.

Where applicable law requires additional notice or consent for a material change, we will take the appropriate steps before applying the change.

26. CONTACT US

For questions about this Privacy Policy, our privacy practices or your privacy rights, contact:

Celestial Scale Group LLC
Trading as Ritualise.co

30 N Gould St #65902
Sheridan, WY 82801
United States

Email: contact@ritualise.co

You may also contact us through the contact form available on Ritualise.co.