Ritualise.co — Shipping & Delivery Policy

Last updated: September 2026

By placing an order on Ritualise.co, the customer (“you”) agrees to the following Shipping and Delivery Policy. This policy forms part of the Terms and Conditions of Sale.

1. Order Processing and Fulfillment

1.1 Processing Times

Orders are typically processed within 24–48 hours.

If Priority Processing is selected, orders are typically processed within 3–12 hours.

Processing times exclude weekends and public holidays.

During high-volume periods, including sales events, restocks, product launches or rebranding phases, processing times may be extended.

1.2 Fulfillment and Cancellation

An order may be cancelled before fulfillment where operationally possible.

Once an order has been fulfilled or dispatched, Ritualise.co may no longer be able to stop, redirect or intercept the shipment.

If the customer subsequently wishes to exercise an applicable statutory cancellation right or an eligible return right, they must follow the return procedure set out in our Returns & Refunds Policy after receiving the parcel.

Nothing in this section limits any mandatory statutory cancellation rights.

2. Customer Address Responsibility

2.1 Accuracy of Address

The customer is solely responsible for providing a complete and accurate shipping address at checkout.

2.2 Address Changes

Address changes are only possible before the order has been processed or fulfilled.

After fulfillment or dispatch, it is not possible to modify the address, reroute the parcel or request carrier intervention.

2.3 Consequences of Address Errors

If the address provided is incorrect, incomplete or undeliverable:

• The shipment cannot be refunded or replaced.

• Shipping insurance, if purchased, does not cover address errors.

• A new order must be placed by the customer if the parcel is delivered to the wrong address or returned to an unknown location.

Ritualise.co bears no liability for address-related delivery issues.

3. Shipping Origin

All orders are dispatched from our international warehouse located in China.

4. Shipping Options: Standard vs. Insured Shipping

4.1 Insured Shipping

If the customer selects Insured Shipping at checkout, Ritualise.co will provide support for lost-package claims and may replace the parcel if the courier confirms loss, destruction or non-delivery not caused by customer error.

4.2 Standard Shipping

If Standard Shipping is selected, the customer assumes all risks associated with international delivery.

Ritualise.co does not provide refunds or replacements for parcels that are:

• Lost in transit

• Stolen

• Delayed

• Untraceable

• Returned due to unpaid duties or customer inaction

• Blocked, held, rejected or destroyed at customs

• Sent to an incorrect or incomplete address entered by the customer

• Marked as “Delivered” by the courier

No exceptions will be made for parcels shipped under Standard Shipping.

5. Shipping Times

Estimated delivery windows begin after dispatch:

• United Kingdom / European Union: 4–10 business days

• United States / Canada: 5–12 business days

• Australia / New Zealand: 7–14 business days

• Rest of World: 7–15 business days

These timeframes are estimates only and may vary due to customs processing, weather conditions, logistics delays and peak-season congestion.

For the purposes of Ritualise.co's internal carrier-loss procedure, a parcel will normally be considered potentially lost after 40 days in transit.

This does not limit any mandatory statutory rights relating to delayed or undelivered goods.

6. Courier Selection

The courier shown at checkout is indicative only.

Ritualise.co reserves the right to ship orders using any available courier service based on operational capacity, route efficiency, customs requirements and delivery speed.

The use of a different courier than the one displayed at checkout does not constitute grounds for cancellation, refund or dispute.

7. Tracking Information

Customers receive a tracking link upon dispatch.

7.1 Tracking Limitations

Tracking information:

• May not update in real time

• May display delays in geographical scans

• May not reflect the exact current location of the parcel, depending on carrier technology and system syncing

Tracking information is provided as an approximate indication only and does not constitute proof of non-delivery unless verified by the carrier.

8. Orders Marked as Delivered

If the carrier marks a parcel as “Delivered”, the order is deemed fulfilled.

Ritualise.co is not responsible for parcels that are:

• Stolen after delivery

• Delivered to parcel lockers, neighbours, mailrooms or safe-drop areas

• Misdelivered due to customer-provided address errors

Refunds or replacements will not be issued for orders marked delivered.

A courier investigation may be opened at Ritualise.co's discretion, but outcomes cannot be guaranteed.

9. Delivery Delays

Delivery estimates are not guaranteed and international shipments may occasionally experience delays outside Ritualise.co's control.

For the purposes of initiating Ritualise.co's carrier-loss procedure, a parcel will normally be considered potentially lost once it has remained in transit for more than 40 days.

This internal investigation period does not limit any mandatory statutory rights that may apply to delayed or undelivered goods.

10. Shipping-Related Refund Exclusions

Orders with incorrect or incomplete addresses are subject to the address provisions set out in Section 2.

Orders lost, delayed or blocked under Standard Shipping are subject to the terms of Section 4.

Orders marked as “Delivered” by the courier are subject to the terms of Section 8.

A parcel will normally be considered potentially lost after 40 days in transit for the purpose of initiating our carrier-loss procedure.

This 40-day period relates to Ritualise.co's internal shipping investigation process and does not limit any statutory rights that may apply to delayed or undelivered goods.

Refunds will not otherwise be issued where:

• The parcel remains within the applicable transit or investigation period, subject to applicable statutory rights

• The circumstances fall within an exclusion applicable to Standard Shipping under this policy

• The parcel was delivered to the address supplied by the customer at checkout

• Delivery failed because the customer supplied an incorrect or incomplete address

Nothing in this section limits any mandatory statutory consumer rights.

For all other return and refund matters, please refer to our Returns & Refunds Policy.

11. Contact

For any questions or support regarding orders or shipping, customers must contact Ritualise.co via the contact form available on the website.

Typical response time is 24–48 hours.